Cancellation policy
Last updated: November 14, 2026
This Subscription Policy covers every Bauer’s Brew subscription and subscribe-and-save purchase offered by Bauer’s Brew Company LLC (“Bauer’s Brew,” “we,” “us”), including Roasters Choice, Brewers Choice, and subscribe-and-save options on our coffees and cold brew. Subscriptions are managed through Shopify and our subscription provider, Subi. This policy is part of our Terms of Service.
1. Automatic renewal
Your subscription renews automatically and continues until you cancel. On each renewal date, we charge the payment method you used at checkout (or a replacement you add later), with no further action needed from you.
- Frequency: the delivery frequency you choose at checkout. Depending on the product, this is every week, every 2 weeks, every 3 weeks, or monthly.
- Billing date: your first charge is when you subscribe. Each later charge happens on the renewal date that follows your first purchase date, at the frequency you chose.
- Price: each renewal is charged at the subscription price shown on the product page and at checkout, including any subscribe-and-save discount shown there, plus applicable sales tax and any shipping shown at checkout.
- Term: there’s no minimum commitment and no cancellation fee.
2. Your consent
By choosing a subscription option and completing checkout, you authorize Bauer’s Brew to charge your payment method on a recurring basis as described above until you cancel. After you subscribe, you’ll receive an email confirmation of your order and subscription, and this policy is always available at bauersbrew.com/policies/subscription-policy.
3. Pause, skip or cancel
You can pause, skip a delivery, or cancel at any time.
- Online: sign in to your account at bauersbrew.com/account and manage your subscription, or use the link in your subscription emails. Depending on your plan, your account may also let you change products, frequency, shipping address or payment method.
- By email: send a message to info@bauersbrew.com with the subject “Cancel subscription” and the email address on your account. We’ll cancel it and confirm by email.
To avoid your next charge, cancel or skip before your next billing date. A cancellation takes effect for all future renewals once it’s processed. You won’t be charged again after that.
4. Renewal charges are final
Renewal charges are final once processed, and renewal orders are not refundable. The only exceptions are problems outside both your control and ours, such as damage or loss in transit, or a wrong or defective item caused by a fulfillment error. Those are handled under our Refund Policy, using the same reporting windows and photo requirements.
5. Choice subscriptions
With Roasters Choice and Brewers Choice, our team selects the coffee or cold brew for each delivery. Because you’re subscribing to our selection, a pick you wouldn’t have chosen yourself isn’t a reason for a refund or replacement.
6. Price and plan changes
We may change subscription prices, discounts, products or plan terms. If we change the price or a material term of your active subscription, we’ll email you before the change takes effect, so you can cancel before you’re charged at the new price. If you don’t cancel, the change applies from the next renewal after the notice. If a product in your subscription is discontinued or unavailable, we may substitute a similar product of equal or greater value, or skip or cancel that delivery. If we do, we’ll let you know.
7. Failed payments
If a renewal payment fails, we or Subi may retry the charge and email you so you can update your payment method. If we can’t collect payment, we may pause or cancel your subscription. We aren’t responsible for overdraft or bank fees from a declined renewal.
8. Shipping
Subscription orders ship on your renewal schedule as described in our Shipping Policy. Please keep your shipping address current in your account before your next billing date.
9. Contact
Questions about your subscription? Email info@bauersbrew.com or use our contact page.
